s safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses." />
Bu sayfada yer alan 3. taraf operatorler ticari olmayan bir temelde komisyon anlasmasi olmadan sunulmaktadir. 21+. Kumar Sorunu? Yardim icin: www.sorumlu-bahis.com.
Ayberk is one of Casino Guru's casino analysts. His dedication, along with that of other analysts, ensures that players have access to information about casinos that prioritize a secure gambling environment. Personally motivated and driven to learn and grow, Ayberk has a background in testing financ...
Genel BakisSafety and fairnessOyunlarBonuslarPaymentsCustomer supportKullanici YorumlariDiscussion
Ayberk A.
Author
Ayberk Ayan
Casino Analyst
Ayberk is one of Casino Guru's casino analysts. His dedication, along with that of other analysts, ensures that players have access to information about casinos that prioritize a secure gambling environment. Personally motivated and driven to learn and grow, Ayberk has a background in testing financ...
Read our Casoo Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.
Doesn't accept players from United States
Pros and cons
Good selection of game providers
Deposits by cryptocurrencies are accepted
Live chat support is available 24/7
Live dealer games are available
Limited responsible gaming options
If the players wins have originated from gameplay with a bonus from the welcome package, the withdrawal limit is set €500 per week to that player until all funds have been withdrawn and/or the players balance is less than €10
Casino screenshots
Casoo Casino Review
This review examines Casoo Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
Drawing on our team's research, we have worked out the casino's Guvenlik Endeksi. This score gives a clear picture of how safe and fair the casino is. A high Guvenlik Endeksi is a good sign that you can play and get your winnings paid out with ease. Casoo Casino earned a High Guvenlik Endeksi of 8.6..This places it among the better casinos we have reviewed for fairness and safety. Read on to get the full picture on Casoo Casino and decide if this casino is worth your time.
Fairness and safety of Casoo Casino
Our process for establishing a casino's Guvenlik Endeksi involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Casoo Casino, we have looked closely into the Terms and Conditions of Casoo Casino and reviewed them. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
According to our approximate calculation or collected information, Casoo Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include Casoo Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Casoo Casino has attained a High Guvenlik Endeksi of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Casoo Casino is related to 7 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Guvenlik Endeksi of Casoo Casino.
T&Cs of Casoo Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Casoo Casino during our review.
Player complaints regarding Casoo Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Guvenlik Endeksi of each casino, we consider all complaints received through our Sikayet Cozum Merkezi, as well as those sourced from other channels.
We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 21 black points in total, out of which 21 come from related casinos. You can find more information about all of the complaints and black points in the 'Guvenlik Endeksi explained' part of this review.
Casoo Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Judging by the 27 user reviews given to Casoo Casino, it has a Good User feedback score. To view the casino's user reviews, navigate to the Kullanici Yorumlari part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Guvenlik Endeksi calculation process.
Casoo Casino company data and licenses
Casoo Casino is owned by TRINK N.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Casoo Casino has a gambling license issued by Anjouan Gaming in Comoros.
Win and withdrawal limits, payment options
Casoo Casino accepts deposits via 21 payment methods. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, Bitcoin (BTC), Bank transfer, ApplePay, MiFinity, Noda pay, USD Coin (USDC), Tether (USDT), Google Pay, Ripple (XRP), Ethereum (ETH), Rapid Transfer, Litecoin (LTC), Dogecoin (DOGE), Interac, blik, Tron (TRX).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 5,000 per week
EUR 10,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." The options available at Casoo Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
German
24/7
Italian
24/7
Danish
24/7
French
24/7
Norwegian
24/7
Polish
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casoo Casino, account management, withdrawal process, etc. Casoo Casino has a fast and professional customer support, judging by the results of our testing.
Casoo Casino slots and casino games
Casoo Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 46 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, BGaming, Endorphina, Red Rake Gaming, Spinomenal, Booming Games, Belatra Games, Relax Gaming, Gaming Corps, VoltEnt, Sneaky Slots, Fantasma Games, Animo, Swintt, AvatarUX, G Games, Peter & Sons, Spribe, OneTouch, 3 Oaks Gaming, Gamzix, Shady Lady, Apparat Gaming, TrueLab Games, Games Global, InOut, 155.io, Barbara Bang, Dragon Gaming, Just Slots, SlotMill, Hacksaw Gaming, Amusnet, Ruby Play, PG Soft (Pocket Games Soft), Ka Gaming.
Bonuses and codes offered by Casoo Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 4 bonuses from Casoo Casino in our database, including:
100% up to €300
100 EXTRA SPINS on Barbarossa Revenge DoubleMax, Legacy of Dead
150 EXTRA SPINS on Reactoonz, Arcana Pop
100% up to €300 and 100 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuslar' section of this review.
Devamini Oku
Read less
Company info
Sahibi
TRINK N.V.
Operator
TRINK N.V.
Kurulusuu
2019
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Guvenlik Endeksi rating of Casoo Casino. The Guvenlik Endeksi is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Kosullar ve Sartlar
Orta
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Guvenlik Endeksi for the casino.
Casino size
Medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Not all online casinos operate individually. Many of them are a part of a bigger group of related casinos. For these, we also reflect the related casinos in our Guvenlik Endeksi. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources. We also took into account 84 complaints about related casinos.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Guvenlik Endeksi based on our view of the situation and its seriousness.
Other factors
Tarafsiz
There can also be other characteristics and qualities of a casino that influence its Guvenlik Endeksi, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Guvenlik Endeksi calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Sikayet Gonder
Oyunlar
Oyunlar
Explore the game selection available at Casoo Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Oyunlar
Canli Oyunlar
Slotlar
Rulet
Blackjack
Betting
Video Poker
Bingo
Bakara
Jackpot games
Canli Oyunlar
Poker
Craps and dice
Keno
Kazı Kazan
eSports betting
Crash Oyunlari
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Casoo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Odeme Yontemleri
Payments
Browse an overview of payment methods supported by Casoo Casino, along with related limits and fees associated with transactions to or from your casino account.
Odeme Yontemleri
Tumunu Goster
(21)
Payment methods (21)
Transaction limits
Withdrawal limits
€10,000
per month
€5,000
per week
€2,000
per day
Win limits
Unknown
Para Birimleri
Traditional
Supported Fiat currencies.
USDCADEURAUDCHFCZKDKKJPYNOKNZDPENPLN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
8 Diller
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Danish
Norwegian
Polish
Live chat
Available in
8 Diller
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Danish
Norwegian
Polish
Customer support:
Available in
8 Diller
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Danish
Norwegian
Polish
Live chat rating
Mukemmel
Based on 8 tests
Date and tester
Rating
03 Apr 2025
Ayberk A.
Iyi
16 Oct 2024
Burak O.
Iyi
27 Dec 2023
Ayberk A.
Iyi
09 May 2023
Michaela S.
Mukemmel
17 Apr 2023
Jannete H.
Mukemmel
20 May 2022
Zuzana C.
Iyi
13 Oct 2021
Batucan O.
Mukemmel
30 Sep 2020
Satrio Y.
Mukemmel
Kullanici Yorumlari
User reviews of Casoo Casino
This is a place to share experience with Casoo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Iyi
Rated by 27 users
Very positiveOlumluTarafsizOlumsuzVery negative
Do you have any experience with this casino?
Yorum Yaz
Casino Guru
We want players to understand gambling.
• 9 months ago
The site feels pretty good when you are a new customer, and positive with earned points that you can convert into slots, but in hindsight it is impossible to win at slots at this casino as there are never any big wins! No jackpots!! I really hope other players find other casinos than this scam company!
Sidan känns rätt bra när man är ny som kund, och positivt med intjänade poäng som man kan omvandla till slots, men facit i hand så är det omöjligt att vinna på slots på detta casino då det aldrig kommer några större vinster! Inga jackpott!! Jag hoppas verkligen att andra spelare hittar andra casino än detta scam företag!
Customer support responds quickly!
Kundsupport svarar snabbt!
Huge problems with withdrawing winnings, their policy is to pretend there are technical errors in the payouts!
Jätte problem med att ta ut vinster, deras policy är att låtsas att det är tekniska fel i utbetalningarna!
Customer support responds quickly, but has no knowledge and just passes on!
Kundsupport svarar snabbt, men har ingen kunskap utan skickar vidare!
Warns of lousy slots that devour money!
Varnar för usla slots som slukar pengar!
No jackpots!
Inga jackpots!
The casino charges high fees on withdrawals! Sometimes 10%
Casinot tar höga avgifter vid utbetalningar! Ibland 10%
Casoo Casino
Dear Danne11,
Thank you for sharing your feedback with us. The Casoo team sincerely regrets that your experience didn't meet your expectations.
At Casoo, our unwavering commitment is to provide every customer with an outstanding experience. One of our top priorities is ensuring that your journey with us is both enjoyable and smooth.
While minor technical issues on the payment provider's side may occasionally occur, please rest assured that our Financial Department is fully committed to resolving any such issues in a timely manner, and our support team always keeps our customers informed and updated. We recognize how important timely access to your funds is, and we are dedicated to ensuring a seamless experience for all our customers.
In addition to maintaining smooth transactions, we also enforce certain policies to protect the integrity of our platform, including a 10% commission fee applied when the turnover requirement is not completed. We understand that such policies may sometimes feel inconvenient, but they are designed to prevent misuse - such as deposits made solely for withdrawal purposes without actual gameplay. By enforcing the turnover rule, we can reduce financial strain on the system, maintain a healthy platform, ensure faster payout processes, and continue providing high-quality service for genuine players.
Furthermore, our commitment to fairness extends to all aspects of our platform. As a licensed and responsible operator, Casoo has no influence over the outcomes of any game. All games on our platform come from reputable, certified studios that undergo regular audits to guarantee fairness and transparency. Additionally, RTP values are available in the game settings of every game offered, ensuring that players can enjoy a safe and transparent gaming experience.
To further support your confidence in our platform, we can also conduct a thorough investigation of your recent gaming account activity to determine whether any RTP irregularities have occurred.
We sincerely apologize for any inconvenience you may have experienced during your journey with us and greatly appreciate your understanding.
Please feel free to reach out to us via email or live chat to let us know your decision regarding the RTP investigation or if you have any other questions. Our dedicated support team is always available and happy to assist you!
Best regards, The Casoo Team
• 1 year ago
I made about 10 deposits here. I think its a top casino. The only thing I didnt like was the game navigation. But the there is a powerful selection of games and my favorite banking method ecopyaz.
I think its a top casino
The only thing I didnt like was the game
• 1 year ago
I really enjoy using Casoo! It’s clear that a lot of effort has gone into making the platform great. The game selection is awesome, and the payment methods are easy to use. Plus, the design is very nice and charming!
• 2 years ago
very bad chat support, do not help at all. Slow site, withdraw is hard…actually everything is hard on this :) Do not recommend at all!
very bad chat support, do not help at all.Slow site, withdraw is hard…actually everything is hard on this :)Do not recommend at all!
Casoo Casino
Dear Looperinho,
We appreciate you taking the time to share your honest feedback with us.
After thoroughly reviewing your previous chats and experience on our website, we would like to address the concerns you raised.
To provide more clarity, we want to bring up two recent issues you faced - a failure of the verification process and the inaccessibility of free spins.
In both cases, our team acted promptly and provided personalised instructions to help you through the verification process and reissued your free spins from the inaccessible game to one available to you within 5 minutes.
Understandably, your experience may have needed to be more satisfactory, and we assure you that we are working on the matters to prevent such incidents in the future.
We offer our deepest apologies for the inconvenience you have experienced.
Warm regards, Casoo team
• 2 years ago
Awful casino, chat never helps. Moreover, they never pay out large jackpots. I had to get a lawyer and sue them. I won 215kNZD and they made every excuse in the book not to pay. I had to get a lawyer in curcao and sue them, then i ended up getting half only. Very shady bunch... i'd never ever play here...... They will never pay you, if you win large.
I needed a lawyer to get my money!!
• 2 years ago
I wanted to share how much I loved using Casoo! It's really clear that the team puts a lot of heart into their platform. The range of games is fantastic, and the payment methods are super convenient. And can we talk about the delightful design? It's absolutely charming!
• 2 years ago
Game online was alright. Some fun games. Payments were okay, bonuses fine. Bad luck winning. Might recommend.
Payments were okay
bonuses fine
No winning
• 3 years ago
It could be better, but for now 3 stars. I'm waiting for the money to arrive in my account and then maybe I'll improve my rating.
Mogło być lepiej, ale póki co 3 gwiazdki. Czekam aż pieniądze wpłyną na konto i wtedy może poprawię ocenę.
• 3 years ago
It’s quite an ordinary casino, but if a few but. Withdrawal of funds is catastrophically long. Almost everywhere they withdraw within 5 hours, and then I wait 3 days, I write in support, they promise to solve it, but it remains the same. The second nuance is that they do not trumpet. This is wagering x3 deposit to withdraw funds. Or pay 10 percent commission. Bonuses are mediocre, for a scrolled level they give wager free spins, which is terrible, the same RIZK gives free spins without a wager, which is very nice.
Вполне себе обычное казино но если несколько но. Вывод средств катастрофически долгий. Почти везде выводят в течении 5 часов а тут жду 3 сутки пишу в поддержку обещают решить но остается все так же. Второй нюанс а котором они не трубят. Это отыгрыш депозита х3 для вывода средств. Либо же плати 10 процентов комиссии. Бонусы посредственные, за прокрученный уровень дают вагер фриспины что ужасно, тот же RIZK дает фриспины без вагера что очень приятно.
A large number of games.
Большое кол-во игр.
Almost all providers
Почти все провайдеры
Quick Support
Быстрая поддержка
Slots often freeze even with excellent internet
Слоты часто зависают даже с отличным интернетом
Withdrawal x3 deposit or 10% commission
Вывод х3 депозит или 10% комиссии
Very long withdrawal
Очень долгий вывод средств
• 3 years ago
Very shady Site handle KYC not if you win big and ask everytime for other proofs!
• 3 years ago
Its a nice Casino, but the fact of KYC the need long is negative. Also the fact want that and that to hold funds longer is not really great!
• 3 years ago
Nice casino! I like how the site is made, beautiful design and everything works smoothly. The support team works well and responds pretty quickly! I have already withdrawn money a few times, great choice of withdrawal methods! Haven't run into any problems yet. I recommend it!
Great site
Support team
A big choice of deposit and withdrawal methods
• 3 years ago
I've just started, but don't you think it's terrible to run it at 87% RTP? I made a deposit in a ridiculous place. I want to believe that not everything is so
I think the bonus is good
I think the RTP of the slot is hell
• 3 years ago
Sometime in July 2022, I found this casino. The design of the site and its simplicity caught my eye. I always like that about casinos. I don't like it when my attention is distracted by unnecessary information and when you sit and look for what you need among some junk. Got off topic
nice site design
support is always available
good providers
games don't glitch
• 3 years ago
I can confidently suggest Casso Casino Sitr to any player who is interested. It is one of the best online gaming platforms, and since it offers a variety of games and satisfying rewards, I believe that more people will come to appreciate it if they continue to play here.
• 3 years ago
I like the Casoo Casino Site because it met my expectations and did so consistently. I anticipated satisfying weekly bonuses, enjoyable games with each new release, and dependable transactions, and I received all of those things. After three weeks of playing, I have never contacted customer assistance.
Fully recommended this casino.
• 3 years ago
Casoo Casino is an excellent casino with fantastic bonus deals, a variety of deposit and withdrawal options, and a large selection of top games from reputable developers. The website is itself very well organized and transparent. I'm a new customer, but I'm delighted to put money in and play fervently.
Enjoy full time.
• 3 years ago
It can continue to improve with all of the payment methods here and the games are quite fun to experience. I can see it working out with this.
• 3 years ago
Beware Worst RTP ever, deposit almost 1500 EUR totally and did not even recvied any bonus game in foowing provider Amatic, Plyason,Netent, and specially Amusnet interactive . Very bad Rtp , Slots are spinning with gluch stops in the middle of spin , spins very slow not like other casino sites normal spinning, if you decide to play here you are going to see that their slots are not like other casino site and that they spin diffrent way like the where manipulated , why else does slots stops in the middle of the spin and you must restart the game there is only one reason for that, becuse excaly that spin would give wins but didn't instead the claim technical issue so that you dont recvie your wining spin. That's very ugly thing to do ...
If you looking for entertainment BEWARE FROM THIS SITE, they dont give you anything back not even 1 % believe I can show you...
Very bad Rtp , Slots are spinning with gluch stops in the middle
• 3 years ago
The craziest game to play here is the classic wheel. You can learn it easily and win a lot.
• 4 years ago
They have nice games and a great set of bonuses that truly makes playing much better.
• 4 years ago
Casoo’s added effort in the number of games we can play has been a huge factor on why it is now one of the biggest sites that we can try to play in. Updated games matter a lot, and it is one of the wins that every bettor would love to enjoy at most..
• 4 years ago
Playing with Casoo casino is always fun since they have a lot of great titles on their roster. I have been playing with them for quite some time and all I can say is that their reward system for long time players is amazing. I really enjoyed that.
• 4 years ago
My second win of around 1500.- was paid out
Meine zweite Gewinn ca. 1500.- wurde ausbezahlt
You can only block yourself by email.
Man kann sich nur per Email sperren.
Got jackpot of 9000.- which was not paid out. Strange greenery.
Bekam Jackpot von 9000.- der nicht ausbezahlt wurden . Komische Begrünungen.
• 4 years ago
there should be a wider choice of games eligible for the bonus spins, would even help better to have a clearner organised category search as well.
• 4 years ago
Casoo casino is the best. The site has the best games, payment methods and even the design is very aesthetic for me. I do love their modern and simplistic design when it comes to the home site as it is all interactive and I do find it very easy to use on my browser as well. There are a lot of players who claim that they still needed more games to choose from but i think that the win in this site is the variety of payment methods available anywhere.
• 5 years ago
They took my money and never credited it to my account. The money was taken from my bank account if should them all the transactions and they are ignoring me
Noting positive to say
They took my money
Discussion
Casoo Casino discussion
Discuss anything related to Casoo Casino with other players, share your opinion, or get answers to your questions.
Casino Guru
We want players to understand gambling.
Casino Bonuslari
Casoo Casino bonuses
Browse all bonuses offered by Casoo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Odeme Yontemleri
Payments
Browse an overview of payment methods supported by Casoo Casino, along with related limits and fees associated with transactions to or from your casino account.
Odeme Yontemleri
Tumunu Goster
(21)
Payment methods (21)
Transaction limits
Withdrawal limits
€10,000
per month
€5,000
per week
€2,000
per day
Win limits
Unknown
Para Birimleri
Traditional
Supported Fiat currencies.
USDCADEURAUDCHFCZKDKKJPYNOKNZDPENPLN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
8 Diller
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Danish
Norwegian
Polish
Live chat
Available in
8 Diller
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Danish
Norwegian
Polish
Customer support:
Available in
8 Diller
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Danish
Norwegian
Polish
Live chat rating
Mukemmel
Based on 8 tests
Date and tester
Rating
03 Apr 2025
Ayberk A.
Iyi
16 Oct 2024
Burak O.
Iyi
27 Dec 2023
Ayberk A.
Iyi
09 May 2023
Michaela S.
Mukemmel
17 Apr 2023
Jannete H.
Mukemmel
20 May 2022
Zuzana C.
Iyi
13 Oct 2021
Batucan O.
Mukemmel
30 Sep 2020
Satrio Y.
Mukemmel
Kullanici Yorumlari
User reviews of Casoo Casino
This is a place to share experience with Casoo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Iyi
Rated by 27 users
Very positiveOlumluTarafsizOlumsuzVery negative
Do you have any experience with this casino?
Yorum Yaz
Casino Guru
We want players to understand gambling.
• 9 months ago
The site feels pretty good when you are a new customer, and positive with earned points that you can convert into slots, but in hindsight it is impossible to win at slots at this casino as there are never any big wins! No jackpots!! I really hope other players find other casinos than this scam company!
Sidan känns rätt bra när man är ny som kund, och positivt med intjänade poäng som man kan omvandla till slots, men facit i hand så är det omöjligt att vinna på slots på detta casino då det aldrig kommer några större vinster! Inga jackpott!! Jag hoppas verkligen att andra spelare hittar andra casino än detta scam företag!
Customer support responds quickly!
Kundsupport svarar snabbt!
Huge problems with withdrawing winnings, their policy is to pretend there are technical errors in the payouts!
Jätte problem med att ta ut vinster, deras policy är att låtsas att det är tekniska fel i utbetalningarna!
Customer support responds quickly, but has no knowledge and just passes on!
Kundsupport svarar snabbt, men har ingen kunskap utan skickar vidare!
Warns of lousy slots that devour money!
Varnar för usla slots som slukar pengar!
No jackpots!
Inga jackpots!
The casino charges high fees on withdrawals! Sometimes 10%
Casinot tar höga avgifter vid utbetalningar! Ibland 10%
Casoo Casino
Dear Danne11,
Thank you for sharing your feedback with us. The Casoo team sincerely regrets that your experience didn't meet your expectations.
At Casoo, our unwavering commitment is to provide every customer with an outstanding experience. One of our top priorities is ensuring that your journey with us is both enjoyable and smooth.
While minor technical issues on the payment provider's side may occasionally occur, please rest assured that our Financial Department is fully committed to resolving any such issues in a timely manner, and our support team always keeps our customers informed and updated. We recognize how important timely access to your funds is, and we are dedicated to ensuring a seamless experience for all our customers.
In addition to maintaining smooth transactions, we also enforce certain policies to protect the integrity of our platform, including a 10% commission fee applied when the turnover requirement is not completed. We understand that such policies may sometimes feel inconvenient, but they are designed to prevent misuse - such as deposits made solely for withdrawal purposes without actual gameplay. By enforcing the turnover rule, we can reduce financial strain on the system, maintain a healthy platform, ensure faster payout processes, and continue providing high-quality service for genuine players.
Furthermore, our commitment to fairness extends to all aspects of our platform. As a licensed and responsible operator, Casoo has no influence over the outcomes of any game. All games on our platform come from reputable, certified studios that undergo regular audits to guarantee fairness and transparency. Additionally, RTP values are available in the game settings of every game offered, ensuring that players can enjoy a safe and transparent gaming experience.
To further support your confidence in our platform, we can also conduct a thorough investigation of your recent gaming account activity to determine whether any RTP irregularities have occurred.
We sincerely apologize for any inconvenience you may have experienced during your journey with us and greatly appreciate your understanding.
Please feel free to reach out to us via email or live chat to let us know your decision regarding the RTP investigation or if you have any other questions. Our dedicated support team is always available and happy to assist you!
Best regards, The Casoo Team
• 1 year ago
I made about 10 deposits here. I think its a top casino. The only thing I didnt like was the game navigation. But the there is a powerful selection of games and my favorite banking method ecopyaz.
I think its a top casino
The only thing I didnt like was the game
• 1 year ago
I really enjoy using Casoo! It’s clear that a lot of effort has gone into making the platform great. The game selection is awesome, and the payment methods are easy to use. Plus, the design is very nice and charming!
• 2 years ago
very bad chat support, do not help at all. Slow site, withdraw is hard…actually everything is hard on this :) Do not recommend at all!
very bad chat support, do not help at all.Slow site, withdraw is hard…actually everything is hard on this :)Do not recommend at all!
Casoo Casino
Dear Looperinho,
We appreciate you taking the time to share your honest feedback with us.
After thoroughly reviewing your previous chats and experience on our website, we would like to address the concerns you raised.
To provide more clarity, we want to bring up two recent issues you faced - a failure of the verification process and the inaccessibility of free spins.
In both cases, our team acted promptly and provided personalised instructions to help you through the verification process and reissued your free spins from the inaccessible game to one available to you within 5 minutes.
Understandably, your experience may have needed to be more satisfactory, and we assure you that we are working on the matters to prevent such incidents in the future.
We offer our deepest apologies for the inconvenience you have experienced.
Warm regards, Casoo team
• 2 years ago
Awful casino, chat never helps. Moreover, they never pay out large jackpots. I had to get a lawyer and sue them. I won 215kNZD and they made every excuse in the book not to pay. I had to get a lawyer in curcao and sue them, then i ended up getting half only. Very shady bunch... i'd never ever play here...... They will never pay you, if you win large.
I needed a lawyer to get my money!!
• 2 years ago
I wanted to share how much I loved using Casoo! It's really clear that the team puts a lot of heart into their platform. The range of games is fantastic, and the payment methods are super convenient. And can we talk about the delightful design? It's absolutely charming!
• 2 years ago
Game online was alright. Some fun games. Payments were okay, bonuses fine. Bad luck winning. Might recommend.
Payments were okay
bonuses fine
No winning
• 3 years ago
It could be better, but for now 3 stars. I'm waiting for the money to arrive in my account and then maybe I'll improve my rating.
Mogło być lepiej, ale póki co 3 gwiazdki. Czekam aż pieniądze wpłyną na konto i wtedy może poprawię ocenę.
• 3 years ago
It’s quite an ordinary casino, but if a few but. Withdrawal of funds is catastrophically long. Almost everywhere they withdraw within 5 hours, and then I wait 3 days, I write in support, they promise to solve it, but it remains the same. The second nuance is that they do not trumpet. This is wagering x3 deposit to withdraw funds. Or pay 10 percent commission. Bonuses are mediocre, for a scrolled level they give wager free spins, which is terrible, the same RIZK gives free spins without a wager, which is very nice.
Вполне себе обычное казино но если несколько но. Вывод средств катастрофически долгий. Почти везде выводят в течении 5 часов а тут жду 3 сутки пишу в поддержку обещают решить но остается все так же. Второй нюанс а котором они не трубят. Это отыгрыш депозита х3 для вывода средств. Либо же плати 10 процентов комиссии. Бонусы посредственные, за прокрученный уровень дают вагер фриспины что ужасно, тот же RIZK дает фриспины без вагера что очень приятно.
A large number of games.
Большое кол-во игр.
Almost all providers
Почти все провайдеры
Quick Support
Быстрая поддержка
Slots often freeze even with excellent internet
Слоты часто зависают даже с отличным интернетом
Withdrawal x3 deposit or 10% commission
Вывод х3 депозит или 10% комиссии
Very long withdrawal
Очень долгий вывод средств
• 3 years ago
Very shady Site handle KYC not if you win big and ask everytime for other proofs!
• 3 years ago
Its a nice Casino, but the fact of KYC the need long is negative. Also the fact want that and that to hold funds longer is not really great!
• 3 years ago
Nice casino! I like how the site is made, beautiful design and everything works smoothly. The support team works well and responds pretty quickly! I have already withdrawn money a few times, great choice of withdrawal methods! Haven't run into any problems yet. I recommend it!
Great site
Support team
A big choice of deposit and withdrawal methods
• 3 years ago
I've just started, but don't you think it's terrible to run it at 87% RTP? I made a deposit in a ridiculous place. I want to believe that not everything is so
I think the bonus is good
I think the RTP of the slot is hell
• 3 years ago
Sometime in July 2022, I found this casino. The design of the site and its simplicity caught my eye. I always like that about casinos. I don't like it when my attention is distracted by unnecessary information and when you sit and look for what you need among some junk. Got off topic
nice site design
support is always available
good providers
games don't glitch
• 3 years ago
I can confidently suggest Casso Casino Sitr to any player who is interested. It is one of the best online gaming platforms, and since it offers a variety of games and satisfying rewards, I believe that more people will come to appreciate it if they continue to play here.
• 3 years ago
I like the Casoo Casino Site because it met my expectations and did so consistently. I anticipated satisfying weekly bonuses, enjoyable games with each new release, and dependable transactions, and I received all of those things. After three weeks of playing, I have never contacted customer assistance.
Fully recommended this casino.
• 3 years ago
Casoo Casino is an excellent casino with fantastic bonus deals, a variety of deposit and withdrawal options, and a large selection of top games from reputable developers. The website is itself very well organized and transparent. I'm a new customer, but I'm delighted to put money in and play fervently.
Enjoy full time.
• 3 years ago
It can continue to improve with all of the payment methods here and the games are quite fun to experience. I can see it working out with this.
• 3 years ago
Beware Worst RTP ever, deposit almost 1500 EUR totally and did not even recvied any bonus game in foowing provider Amatic, Plyason,Netent, and specially Amusnet interactive . Very bad Rtp , Slots are spinning with gluch stops in the middle of spin , spins very slow not like other casino sites normal spinning, if you decide to play here you are going to see that their slots are not like other casino site and that they spin diffrent way like the where manipulated , why else does slots stops in the middle of the spin and you must restart the game there is only one reason for that, becuse excaly that spin would give wins but didn't instead the claim technical issue so that you dont recvie your wining spin. That's very ugly thing to do ...
If you looking for entertainment BEWARE FROM THIS SITE, they dont give you anything back not even 1 % believe I can show you...
Very bad Rtp , Slots are spinning with gluch stops in the middle
• 3 years ago
The craziest game to play here is the classic wheel. You can learn it easily and win a lot.
• 4 years ago
They have nice games and a great set of bonuses that truly makes playing much better.
• 4 years ago
Casoo’s added effort in the number of games we can play has been a huge factor on why it is now one of the biggest sites that we can try to play in. Updated games matter a lot, and it is one of the wins that every bettor would love to enjoy at most..
• 4 years ago
Playing with Casoo casino is always fun since they have a lot of great titles on their roster. I have been playing with them for quite some time and all I can say is that their reward system for long time players is amazing. I really enjoyed that.
• 4 years ago
My second win of around 1500.- was paid out
Meine zweite Gewinn ca. 1500.- wurde ausbezahlt
You can only block yourself by email.
Man kann sich nur per Email sperren.
Got jackpot of 9000.- which was not paid out. Strange greenery.
Bekam Jackpot von 9000.- der nicht ausbezahlt wurden . Komische Begrünungen.
• 4 years ago
there should be a wider choice of games eligible for the bonus spins, would even help better to have a clearner organised category search as well.
• 4 years ago
Casoo casino is the best. The site has the best games, payment methods and even the design is very aesthetic for me. I do love their modern and simplistic design when it comes to the home site as it is all interactive and I do find it very easy to use on my browser as well. There are a lot of players who claim that they still needed more games to choose from but i think that the win in this site is the variety of payment methods available anywhere.
• 5 years ago
They took my money and never credited it to my account. The money was taken from my bank account if should them all the transactions and they are ignoring me
Noting positive to say
They took my money
Discussion
Casoo Casino discussion
Discuss anything related to Casoo Casino with other players, share your opinion, or get answers to your questions.
![Casoo Casino Review – Expert & Player Ratings [2026]](https://static.casino.guru/res/cc26f89e34ef12cd4dac6731c76aaaa5a/images/casinoguru_logo.svg){kind=logo}
