Won a small amount here paid out quickly . Then on January 3rd 2026 won £20000 jackpot since then I've recieved into my bank 2x £500 live chat tell you same thing be patient i have escalated to finance team . Support also tell you do not worry your money is safe we have a high number of withdrawal requests you are in line that is if and when they actually reply. I would advise people to stay clear of this caino
Update: The casino cancelled one of my £500 withdrawals today
Update The casino has processed one £500 but is now suggesting in emails that they will only process the others 3 days at a time. This is a clear tactic to delay paying out my full verified balance of over £18,000. I am keeping my dispute open and active until the full amount is settled."
Update 6/4/26
Ive had another withdrawal completed today . Not hit my bank but it is Bank Holiday another 2 approved still processing. It's good news although had email through my complaint denying who I was and email this morning telling me feel free to cancel my withdrawals as if . I shall keep updating until all my winnings are completed
Update (Tuesday): Two of the £500 withdrawals have now successfully hit my bank account. I am still waiting for the third 'Completed' payment to arrive and have submitted a new request. I will keep this dispute open until the final £500 of this batch arrives and the rest of my balance is processed."
Update: All 3 pending withdrawals were completed today and have arrived in my bank. I have now requested my next withdrawal. I am very pleased with today's progress and will keep this dispute active while I continue to withdraw the remaining balance
Weekly Update: It has been 6 days since my last successful withdrawals. I currently have 3 x £500 pending 'Under Review' with no movement. I have contacted the finance team today to request that these are processed, as the previous speed has not been maintained
Id Just like to add to today's update after email back and fore to support they have now informed me of t&Cs 6.14
Which states the company can take as long as they please to process withdrawals
I shall update again weekend
Fern (Vegashero)
15 Apr 2026, 18:15 EEST
Dear Sandra,
Thank you for contacting the Vegashero.com support team.
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the delay in processing your withdrawal and for any frustration caused by your experience with our support team.
We would like to remind you of point 6.14 of our Terms and Conditions, which states:
"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
This is email I received taking into consideration ive already had a few withdrawals so how they can change the play now I don't understand ive had no reply since receiving this email
Today's update
Had email from Amy today quite confusing saying that withdrawal waiting from 9th April is due to verification process i don't know why all of a sudden as im fully verified and already received some of my winnings this casino are just making their own rules to hold onto my winnings. Shall keep updating
Update 22/04
3 x withdrawals completed from 9th/10th/11th Took their time but finally done 2 more requested i shall update soon
Update 30/04/26
Been over a week since received any movement on my account. I was hoping to see more withdrawal completed by today but nothing. I did get email on
Update 8/4/26
Had 3 x withdrawal in last 3 days last of April's requests im happy about that snd hope it continues but im only halfway through relieving my winnings and its 5 months in since I actually won ill keep updating hopefully to say my withdrawal are still going smoothly
Update 12/05 26
Withdrawal seem to be on a roll this week its been one out one requested mostly daily so have my fingers crossed we going to continue like this
Update 21/05
It's now over 5 months since I won jackpot on this site after 10 weeks finally started paying out last week paid out one withdrawal every day brilliant this week started same but now been 2 days and back to nothing again. I do t know what's going on if they can release every day for over a week why stop now
Update 04/06
Just an update as things were going really well seemed yo have a withdrawal completed almost daily we've come to some standstill nothing completed since may 25th. I did reach my limit but its again been 5 days
Update
2x payments received since withdrawal opened again on 1st June but again come to a standstill only 9 payments left so I don't know why theyve stopped paying out again 6 months after first win and still not all paid make up your own mind about trusting to spin your money here
Update: The casino cancelled one of my £500 withdrawals today
Update The casino has processed one £500 but is now suggesting in emails that they will only process the others 3 days at a time. This is a clear tactic to delay paying out my full verified balance of over £18,000. I am keeping my dispute open and active until the full amount is settled."
Update 6/4/26
Ive had another withdrawal completed today . Not hit my bank but it is Bank Holiday another 2 approved still processing. It's good news although had email through my complaint denying who I was and email this morning telling me feel free to cancel my withdrawals as if . I shall keep updating until all my winnings are completed
Update (Tuesday): Two of the £500 withdrawals have now successfully hit my bank account. I am still waiting for the third 'Completed' payment to arrive and have submitted a new request. I will keep this dispute open until the final £500 of this batch arrives and the rest of my balance is processed."
Update: All 3 pending withdrawals were completed today and have arrived in my bank. I have now requested my next withdrawal. I am very pleased with today's progress and will keep this dispute active while I continue to withdraw the remaining balance
Weekly Update: It has been 6 days since my last successful withdrawals. I currently have 3 x £500 pending 'Under Review' with no movement. I have contacted the finance team today to request that these are processed, as the previous speed has not been maintained
Id Just like to add to today's update after email back and fore to support they have now informed me of t&Cs 6.14
Which states the company can take as long as they please to process withdrawals
I shall update again weekend
Fern (Vegashero)
15 Apr 2026, 18:15 EEST
Dear Sandra,
Thank you for contacting the Vegashero.com support team.
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the delay in processing your withdrawal and for any frustration caused by your experience with our support team.
We would like to remind you of point 6.14 of our Terms and Conditions, which states:
"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
This is email I received taking into consideration ive already had a few withdrawals so how they can change the play now I don't understand ive had no reply since receiving this email
Today's update
Had email from Amy today quite confusing saying that withdrawal waiting from 9th April is due to verification process i don't know why all of a sudden as im fully verified and already received some of my winnings this casino are just making their own rules to hold onto my winnings. Shall keep updating
Update 22/04
3 x withdrawals completed from 9th/10th/11th Took their time but finally done 2 more requested i shall update soon
Update 30/04/26
Been over a week since received any movement on my account. I was hoping to see more withdrawal completed by today but nothing. I did get email on
Update 8/4/26
Had 3 x withdrawal in last 3 days last of April's requests im happy about that snd hope it continues but im only halfway through relieving my winnings and its 5 months in since I actually won ill keep updating hopefully to say my withdrawal are still going smoothly
Update 12/05 26
Withdrawal seem to be on a roll this week its been one out one requested mostly daily so have my fingers crossed we going to continue like this
Update 21/05
It's now over 5 months since I won jackpot on this site after 10 weeks finally started paying out last week paid out one withdrawal every day brilliant this week started same but now been 2 days and back to nothing again. I do t know what's going on if they can release every day for over a week why stop now
Update 04/06
Just an update as things were going really well seemed yo have a withdrawal completed almost daily we've come to some standstill nothing completed since may 25th. I did reach my limit but its again been 5 days
Update
2x payments received since withdrawal opened again on 1st June but again come to a standstill only 9 payments left so I don't know why theyve stopped paying out again 6 months after first win and still not all paid make up your own mind about trusting to spin your money here
- Good games
- Very slow payout like 3 months
- No manager to speak to
- Generic message on chat
- Days before email reply from support
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