The player from United Arab Emirates has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Shuffle Casino - Withdrawal of player's winnings has been delayed.
Acildi
Current status
Waiting for a delayed payment
1d 6h 31m 43s
Shuffle Casino
Guvenlik Endeksi 4.8 DusukCase summary
Tartisma
Public
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1 week ago
Translation
Greetings,
I intend to open a formal dispute against Shuffle Casino for non-payment of a bonus won during a live stream.
Description of the facts:
During a live stream on the [insert platform and/or channel name] channel, I participated in a promotion/bonus offered by Shuffle. During the live stream, I was explicitly and clearly informed that I would receive a $2,200 bonus for participating/winning.
However, when it came time to credit me, Shuffle only paid me $110, or 5% of the promised amount, without providing any explanation or justification.
Evidence in my possession:
· Screenshot of communications showing the amount of $2,200
· Recording/photo of the live stream where the bonus amount is announced and confirmed
· Proof of only $110 credited to my account
· [Possible] Email/chat with Shuffle support where I have already requested clarification (if you have already tried contacting them)
Requests:
I ask Casino Guru to intervene so that:
1. Shuffle should be contacted for an official explanation of the discrepancy
2. I am entitled to the actual promised amount of USD 2,200, or alternatively a valid and documented reason for the reduction
I remain available to provide all the documentation in my possession.
Best regards,
Otomatik ceviri:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear SERGUT,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 week ago
The pay me but just 110 , and not the 2200 as is was mention in the Chat , and also the now just Block from Support Chat.. Thats the reason
