Smash Casino - Player's account has been closed abruptly.

After unlocking a bonus, I made two withdrawals of €1,000. Once I completed the process, I was waiting for the withdrawal results. By continuing to play, I won another €4,000 that was already in my account. I wrote in chat, I hope that after one lucky opportunity, you don't make up stories to avoid paying, because I'm waging war. After two seconds, they closed my account, and I can't log in. They're not responding to messages. Please help me. I'm feeling bad about having gotten lucky once.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Is your player's account verified? Have you made any previous deposits or payouts?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus have you activated in the casino? Share a screenshot or other relevant information regarding the bonus you activated.
• Could you please share with me your communication with the casino regarding when you attempted to contact the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas