Run4Win Casino - Player’s withdrawal has been delayed.

For a week now I have been trying to withdraw money after previously making several successful withdrawals. The problem is the verification process which at different times has asked for: a picture of my credit card. a copy of a bank statement, a copy of an online credit card, a picture of my bank card, and various requests for a copy of several individual deposits on different days.

i have now uploaded over a dozen documents and they keep asking for something else. Just today they asked for a copy of the bank statement with my name, four digits of my card, and transaction — even though that doc was already uploaded.

And because they want photos of actual credit cards with 10 digits showing this feels like a real security issue as well.

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Dear Vancouverqqq,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just counted how many times I’ve I uploaded documents as they keep asking for something else: 16.

Yes, I’ve uploaded 16 documents and they will undoubtedly ask for more. How is this reasonable?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vancouverqqq,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla