The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
QuickWin Casino - Withdrawal of player's winnings has been delayed.
Opened
Current status
Waiting for a delayed payment
8d 23h 33m 26s
QuickWin Casino
Guvenlik Endeksi 8.7 YuksekCase summary
Discussion
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yesterday
Translation
Good morning, I requested a withdrawal on 11/07.
Today, Wednesday, July 15, I received an email from the casino saying the withdrawal was completed, but I haven't received a single euro in my account.
the IBAN I entered is correct and they say they will let me know and that I have to wait.
I had already made withdrawals at their casino and when they sent me emails with completed withdrawals or always found the money in my account.
help me please
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yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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yesterday
Dear Emmacinque7,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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14 hours ago
TranslationThe withdrawal was completed according to them, but I have not received any transfer from them…
they say they are doing all the necessary checks.
but I haven't received any answers yet.
Now they say the transfer has been processed, but I contacted my bank and was told that I have no incoming transfer from them.
They don't give me an answer other than to say I have to wait.
it's an absurd situation
I'm attaching the confirmation from them of the payment which never happened. 
Edited
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