The player from Hungary faced repeated rejections of her account verification and withdrawal requests from DragonSlots, despite having submitted multiple documents, including an official bank certificate and identity documents. The casino struggled to accept her proof of ownership of the bank card due to technical limitations affecting her name on the card. The issue was resolved after the player confirmed satisfaction with the outcome through the complaint platform. We marked the complaint as resolved following the player's confirmation.
DragonSlots Casino - Player’s withdrawal request is delayed due to verification issues.
Cozuldu
Our verdict
Case closed
Amount: 72,304 Ft
DragonSlots Casino
Guvenlik Endeksi 7.0 Above averageCase summary
Discussion
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2 months ago
Important notice:
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DragonSlots.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that you provided your monthly bank statement to the casino already? In what format? Is your full name listed on the document? Is the deposit to the casino listed on the document?
- Do I understand correctly that the card is virtual only?
- Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Erzsi1976,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
